REPUTATION: The beliefs or opinions that are generally held about someone or some entity.
For over 27 years, Hughes Dry has gained a reputation that stands for EXCELLENCE and INTEGRITY. So, when choosing a company to service the carpets or furnishings within your house or business, why gamble on companies which haven’t established themselves as a top performer?
Top 5 Customer Concerns (Based on negative experiences in the past, here are customer concerns
The bottom line is that everyone wants a job well done without bait and switch tactics. Most want highly trained and knowledgeable employees who care. In other words, everyone wants PEACE OF MIND!
Here is the Hughes Dry track of record on these concerns:
Hughes Dry leaves the carpet and rugs fresh, clean, and ready to use. Further, we are reducing up to 85% of imbedded allergens and up to 97% of the mold spores making the carpets healthier.
It can be simply stated that a cleaning is only as good as the conscientiousness of the technicians doing the work.
Hughes Dry technicians seldom leave the company. There is virtually no turnover in Hughes Dry technicians. Many Hughes Dry customers love the fact that they can request their own “personal” technicians and enjoy complete PEACE OF MIND knowing with comfort the same technician will be handling their specific cleaning needs.
The Hughes Dry carpet cleaning product is organic and Green Sealed certified. This simply means that there are no potential carcinogens or toxins.
Further, carpets and area rugs cleaned by Hughes Dry are ready for immediate use. Thus, there’s no need to send your pets off and confine your children!
Unfortunately, the carpet cleaning industry is noteworthy for bait and switch tactics. Customers call to get a quote which is typically low balled. Then when the technician arrives, all of a sudden there are “extra” charges and surprisingly that low ball quote doubles or triples in price!
Most Hughes Dry estimates are given over the phone. The Hughes Dry staff are all trained to get a deep understanding of the job to be done and lots of questions are asked. Typically, most quotes are within 5% of the actual price if everything is based on average.
Buyer Beware: If a coupon or quote sound too good to be true; it probably is!
The customer service experience provides the initial contact with the company, the actual cleaning experience, and service after the sale.
At the completion of every Hughes Dry job, each client is asked to do a final walk through to be certain that each client is completely happy with the results.
Amazingly, nearly 80% of Hughes Dry customers leave us an evaluation of our service either is written or in an evaluation card, by text message, or through social media sites services like Facebook, Yelp, Google, etc.” says Kyle Hughes
“Client satisfaction is at a premium with Hughes Dry” states Larry Hughes “In fact, for years we prepare a cooked breakfast for the entire team and go over each returned evaluation form”
Incidentally, all clients are welcomed to attend these delicious and informative Monday morning meetings. Says Lori Baker, Hughes Dry office manager, “Don’t be late! The breakfast starts at 8:30 Am. If you’re late, you probably won’t get anything since we have 2 dogs in our office everyday and they will get all the leftovers!”